Refund and Returns Policy for MaxPetCares (Charm Products Website)

Effective Date: 

Thank you for shopping with MaxPetCares. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our Refund and Returns Policy outlined below.

1. Eligibility for Returns

You may return products purchased from MaxPetCares within 30 days of the delivery date, provided they meet the following conditions:

  • The item is unused, unopened, and in its original packaging.
  • The item is not marked as non-returnable or final sale.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Personalized or custom-made products.
  • Gift cards.
  • Products marked as final sale.

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [your email] or [your phone number] to request a Return Merchandise Authorization (RMA) number.
  2. Provide your order number and details of the item(s) you wish to return.
  3. Once you receive your RMA number, securely package the item(s) along with the original invoice or order confirmation.

4. Return Shipping

  • You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount], as we cannot guarantee that we will receive your returned item.

5. Refunds

  • Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within [insert time frame, e.g., 7-14 business days].

6. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, which may include a replacement or refund.

8. Customer Responsibilities

You are responsible for ensuring the returned items meet the eligibility criteria outlined in this policy. Items that do not meet these criteria will not be eligible for a refund.

9. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Phone: (541) 454-0209

Adress: 67771 19th Hwy Arlington, Oregon(OR), 97812

Email: info@maxpetcares.com

Thank you for choosing MaxPetCares! We appreciate your business and are here to help ensure your satisfaction with your purchase.